We delegate authority to specialist third party companies who act as virtual insurers under their own brand. Our agents are our distribution network who will undertake the following:
- Business acquisition
- Policy & documentation issuance
- Premium collection
- Claims handling
We provide quality capacity and actively support agents to develop their business. We aim to agree the responsibilities of all parties to ensure policyholder satisfaction, profitable and trusting long-term partnership with our appointed agents. Importantly, we do not seek to compete against them. Our focus is niche business, especially in the European Economic Area, the US, Australia and Canada.
We place our customers at the heart of our operation. We make sure we know our customers and provide products that are appropriate to their needs.
The Agency manage the day-to-day business under their own brand including:
- Policyholder contact, business development, distribution
- Underwriting within agreed guidelines
- Producing and issuing documentation to policyholders
- Collecting and adjusting premiums
- Managing, handling and paying claims (including subrogation)
Binding Authorities and Lineslips
Our London Branch also delegates authority via Lloyds style Binders and Lineslips on both a 100% and subscription basis. To support this business we are able to utilise the Xchanging platform where appropriate.
Our appetite for Binders and Lineslips mirrors that of our Agency business with emphasis on Commercial Property & Household and non-standard / niche lines of business.